Technical Support Representatives-Immediate Openings!!!

Location: Duluth
Posted on: November 11, 2024

Job Description:

We have immediate openings for Technical Support Representatives! This need is URGENT! Next training class begins January 12th. Call Today Interview Today!

Responsibilities include: Provide voice, e-mail, and internet chat support to students and professors answering questions on function and usage of various online educational products. Resolve questions or problems in areas of system configuration/setup, browser/application compatibility, online product functionality and bugs/errors Resolves technical inquiries by clarifying desired information; researching, locating, providing information, and forwarding requests to appropriate escalation path Troubleshooting in order to assist customers with the most accurate and timely response to their technical support issue(s) Keeps equipment operational by following established procedures; reporting malfunctions. Updates job knowledge by participating in educational opportunities. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills Required: Customer Focus, Excellent Verbal Communication Skills, Objectivity, Dependability, Multi-tasking, Computer and online application skills

Education & Experience:

High school diploma or equivalent

Preferred candidate must have at least one year of experience in technical support and/or customer service environment.

This call center is open 24/7 so we have many shifts available PT, FT Evenings and Weekends. Please submit your resume along with your hours of availability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Technical Support Positions (Duluth MN)

Compensation: $13.00 per hour

PT Days, Evenings and Weekends!

Candidates must pass a Background Check and a Drug Screen.

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