CALL CENTER - CUSTOMER SERVICE REPRESENTATIVES 2ND & 3RD SHIFT - IMMEDIATE OPENINGS!!!

Location: Duluth
Posted on: November 11, 2024

Job Description:

Are you great on the phones? Do you love customer service? This could be the job for you! In this position you will answers incoming/outgoing calls and email as it relates to expositions. Processes requests for written information, industry directories and ticket/conference registration orders as well as responding to general information questions in a professional manner.

PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Answers incoming phone lines promptly, courteously and correctly; answers questions, researches and Resolves problems and provides information in a clear and concise manner. 2. Answers inbound customer service email promptly, concisely and correctly using product information and templates provided. 3. Takes ticket order and/or event registrations over the phone. 4. Follows up on customer inquiries; researches and resolves issues to assure satisfactory completion.

5. Remains current on changes in exposition facts, policies, procedures and product offerings.6. Knows and understands individual product components and customer bases so that individual is well informed and accurate when providing information.7. Places outbound calls to solicit information encourage attendance and/or purchase additional products.8. Performs additional duties as assigned.JOB REQUIREMENTS: Working knowledge of computers and related software is required, including instant messaging. Must demonstrate skills in interpersonal communication and relationships. Ability to prioritize and respond to customer communications via multiple channels including phone and email. Accurate abilities in English grammar and math required. Individual must be able to adhere to strict rules of confidentiality.

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