Pre-Sales Service Manager

Company: Marvin
Location: Duluth
Posted on: April 3, 2025

Job Description:

Job Overview: Are you a skilled leader with a passion for customer service and team development? Marvin is seeking a Pre-Sales Service Manager to lead our customer support team, ensuring we deliver outstanding service and solutions to our customers. In this role, you'll provide coaching, set performance goals, and drive continuous improvement to enhance the customer experience. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more - in addition to a relocation counselor to assist you throughout the entire journey. Highlights of your role:

• L ead and manage a team of customer support representatives, providing coaching and professional development.
• Establish performance goals and metrics to track team success and improve service quality.
• Monitor customer complaints and inquiries, recommending product or service enhancements to improve satisfaction.
• Handle complex or high-priority customer inquiries directly.
• Ensure the team follows established processes while identifying opportunities for efficiency improvements.
• Oversee departmental budgeting, strategic planning, and policy administration.
• Make personnel decisions and lead the team with a focus on growth and operational excellence. Compensation: $81,000 - $95,000 You're a good fit if you have (or if you can):
  • Excellent problem-solving and decision-making abilities.
  • Effective oral and written communication skills.
  • The ability to influence and collaborate across teams.
  • A customer-focused mindset with strong interpersonal skills. Also want to make sure you have:
    • Bachelor's Degree preferred
    • 6+ years of experience in the industry or related field.
    • Strong team leadership and coaching skills.
    • Ability to work on-site in Warroad, MN Join Marvin and play a key role in delivering exceptional customer service while leading a high-performing team! We invite you to See Yourself at Marvin: From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include:
      • $300 annual wellbeing account to spend on what helps you feel happy + healthy
      • Better Living Day! (a paid day off to go have some fun)
      • Annual profit sharing - recognizing everyone's contribution to Marvin's success
      • Giving at Marvin - participate in organized volunteer opportunities
      • Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today! Marvin is an Equal Opportunity Employer: This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Keywords: Marvin, Duluth , Pre-Sales Service Manager, Sales , Duluth, Minnesota